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Adding Extra Contacts and Users to Your Account
Two different things, and the difference matters
Your account can involve more people than just...
Cancelling Hosting, Connectivity, or a Domain
Start here: cancelling is not one process
Hosting and connectivity services are cancelled by...
How to Pay Your Invoice
Your payment options
You can settle an invoice any of these ways, and every one of them is...
Is Our Billing System Secure?
The short answer
The most secure way to handle credit card data is not to have it, and that is...
Ordering Additional Services as an Existing Client
Log in first. Always.
The single most useful habit when adding anything to your account: log in...
Protecting Your Account with Two-Factor Authentication
What it is and why it matters
Two-factor authentication adds a second step to logging in: your...
Updating Your Account and Contact Details
Three layers, and who can change what
Your account is made up of three distinct things, and...
Upgrading or Downgrading Your Hosting Plan
How to start the change
Log in to your client portal, open the hosting service you want to...
Viewing and Understanding Your Invoices
Where your invoices live
Every invoice we have ever issued you is in your client portal,...
Where to Check for Outages, Maintenance, and Announcements
Before you open a ticket
When something stops working, the first useful question is whether it...
Why We Ask a Security Question
What it's for
When you set up your account, you choose a security question and give an answer,...
Why Your Website Was Suspended, and How to Get It Back
First, which kind of suspension is it?
Three different things can suspend an account, and they...
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