Email breaking usually means one of two things, and you can tell which one in about thirty seconds. Load your website first. What it does next tells you where the actual problem sits.

Your website still loads fine

If the site's up and it's just email that's misbehaving, this is almost always disk space.

Your mailboxes and your website files share the same disk quota. When that quota fills up, new mail starts bouncing or failing to send before the website itself notices anything's wrong, since serving existing web pages doesn't need to write to disk the way receiving mail does.

You'd have gotten a warning about this before it got to the point of actually breaking anything. Check your inbox, and check your spam folder, for a disk space warning email from us. If it's sitting there unread, that's your answer: clear out old mail, old backups, or unused files, or upgrade your package if you're consistently bumping the ceiling.

Your website times out completely

If the site won't load at all, and there's no suspension notice, no error page, just a dead wait, don't assume it's related to email specifically. That pattern points to your IP address being banned at the firewall, not a suspension and not a mail-specific fault.

Bans get triggered by a handful of specific things: repeated failed login attempts, too many new connections opened within a five minute window, or a mail client checking the server every second instead of on a sane interval. That last one is common with email specifically, an aggressively configured mail app polling too often reads as a connection flood to the firewall, and it'll ban the IP even though nothing malicious is happening.

Run your domain through downforeveryoneorjustme.com, twice, a minute apart, to confirm it's not a genuine server-wide outage before assuming a ban. If it's down for everyone, open a ticket. If it's down for just you, it's almost certainly the ban.

If you're banned, your client portal and ticket system are likely unreachable from that same IP. Don't wait on a ticket that may never load. Contact us on WhatsApp or from an alternate email address, and we'll investigate and clear it quickly.